Question:

Hi I have purchased the license for your product, one slider does not start on my website, however there are other sliders of the page that work. I am editing in dreamweaver.

Any idea what mistake I’m making?

Answer:

There are two sliders on your webpage. I can see the smaller one works fine, but the bigger one does not.

The reason is because there are accented letters in the image filenames of the bigger slider.

To fix the problem of the bigger slider:

Only use numbers 0-9, letters a-z, A-Z, underscores _ and dashes – in the image and video filenames. Do NOT use space, !, &, # and accented letters in the image filenames, especially the accented letters. They will cause problems in some web browsers.